Returns & Refunds Policy

  • You have 14 days from delivery to decide if you want to keep your item.

  • Items must be unused and in original condition.

✅ When You Can Return

  • Damaged or broken item — e.g., bent ring, faulty clasp.

  • Wrong item received — ordered a dragon ring but got a skull ring.

  • Changed your mind — doesn’t fit, looks different, or you simply don’t like it.

📦 How to Return

  1. Email us at rockfantasia@gmail.com with details.

  2. Pack carefully in original packaging with protective wrap.

  3. Ship to our return address (mark as “Gift” with low value ~$20, and include tracking)

    Rockfantasia shop

    a/s 570

    Kmelnytskyi

    Kmelnytskyi region

    Ukraine

    29009

    tel. +380979851448

    💵 Refunds

  • Full product price refunded to your original payment method within 3 business days of receiving the return.

  • Not refundable:

    • Return shipping costs & customs fees

📭 Lost Orders

  • If your order doesn’t arrive within 45 days of shipping, you’ll get a full refund after investigation.

❓ Common Questions

  • Can I exchange instead of returning? No direct exchanges. Return for refund, then reorder. For ring sizes, email us — we may help without a full return.

  • How long does a refund take? Processed within a few days depending on your bank.

  • Do I pay for return shipping? Yes. Use tracked shipping — without tracking, we can’t refund lost packages.